*** WooCommerce Extension Template Changelog ***

2019-08-30 - version 2.0.3
* Updated URLs in Shipment & Tracking
* Updated Queries

2019-06-01 - version 2.0.2
* Updated Event Names and added User Details
* Improvements to mobile version of helpdesk
* Added animations when transitioning to different screens in the helpdesk
* Added UI improvements to live chat
* Added device tracking & channel tracking in CRM
* Added integration with Woocommerce Shipment Tracking
* See order & shipment tracking details inside helpdesk
* Agents can use order information in live chat & email

2018-04-01 - version 2.0.1
* Subscription Update
* Launched mobile compatible version of the helpdesk
* New and improved customer timelines in the helpdesk
* Converted conversations report in helpdesk
* Track which live chats resulted in a conversion and track them in helpdesk reports

2019-02-01 - version 2.0.0
* Updated Event Structure
* A new improved version of the helpdesk
* Inrtoduced customer survey on live chat and email conversations
* Customer satisfaction reports and surveys in helpdesk
* Filter helpdesk satisfaction reports by star rating and agents
* New and improved live chat messenger
* Conversation list in the live chat view
* Customers can continue live chats on email and vice versa

2018-12-01 - version 1.0.6
* Tracking all product interactions and display inside helpdesk
* Option to route chats to colleagues
* Filter conversations in the helpdesk by tags, user type (customer or visitor) & channels (email or Live chat)

2018-10-01 - version 1.0.4
* Set up chat bots for visitor qualification
* Route live chat to different teams based on responses
* Set a greeting and inrto message in live chat
* Set chat bots in live chat messenger
* Configure live chat visibility based on different urls
* Option to tag colleagues in the helpdesk
* Add private notes that are not visible to customers

2018-08-01 - version 1.0.2
* View and manage different views in the helpdesk
* Leave private notes in the helpdesk
* Configure live chat launcher
* Different live chat appearance for logged-in users and visitors
* Imporvements to mobile comptability of live chat
* CRM reports to track revenues by channel, source, medium, product, coupon, payment methods and more

2018-06-01 - version 1.0.1
* Imrpovements to live chat apperance
* Admin can collect visitor details in live chat
* Set online and offline Chat hours
* Begin live chat only after collecting qualification Details
* Configure live chat widget colors

2018-04-01 - version 1.0.0
* Launched live chat & Helpdesk 
* Integration with Woocommerce


